I bought a guitar for my son as a Christmas present. The first week of February I brought my son for his first guitar lesson and his instructor informed me the guitar would not stay plugged in to the amp. He also said the sound of the guitar is off and cannot be tuned which renders it basically useless. I contacted Austin Bazaar immediately to ask them for a replacement, not a refund because I knew it was beyond the return period, although only by 2 weeks, but I expected it come with a warranty. I emailed and was emailed back that the return date had passed. I emailed again saying I understand that but the guitar is defective and I did not want a refund but I would like one that worked. I got no further response. I called and only got a voice mail machine and of course nobody called me back. I called a dozen times all different times of the day never did anyone answer the phone. I spent $100 on a guitar that was worthless. Since I do not play I had no way of knowing this until I brought him for his first lesson. I had to buy my son another guitar so he could take lessons. No reputable company would leave a customer with a defective product and refuse to answer calls. Guitar Stop is a great company; this is where I bought the second, far superior guitar that cost the exact same amount. Also because I used Paypal for the purchase and it was not an Ebay item Paypal would do nothing to help me. Something else I found very upsetting and disappointing. From now on when I shop online I use my credit card, if I had I may have had some recourse through my credit card company.
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