Protect America, Inc.
5100 North 1H-35 Suite B
Round Rock, TX 78681
June 11
To Whom It May Concern:
This letter is to inform you that I am terminating my alarm services effective July. This terminates my (3) year contract commitment to you.
This has been the absolute worst customer service experience that I have ever experienced with a company in my life. Each contact with your company was more frustrating that the previous one:
1. The incompetence of the handing of the break-in of my home in October. (Your inexperienced operators sent the police to the wrong address)
Consequently my home was robbed and I lost 1000s of dollars in damages and stolen items
2. The system has never worked since October
3. Repeated contacts with your customer service department only compounded the problems.
A. They replaced equipment that was complicated and I could never activate
b. When I was told the equipment was malfunctioning and didnt work for weeks I was told I could not be compensated
c. The order to replace the equipment was misplaced and no one knew why and I couldnt be compensated
d. I asked for the name of the President of the company and I was told that he didnt know his name.
I was told after my stolen credit card was cancelled that I could not pay my check and was verbally abused and screamed at my your customer service rep because I wanted to pay by check.
There has not been one positive aspect of your service or the poor quality of the functionality of the product that you provided.
This truly has been a horrific experience and I hope no one else has to experience the poor inept service that I have received for the past three years. As a senior citizen on a fixed income I have given you $24.95 a month for three years for absolutely nothing but frustration, inoperable equipment but most inexcusable has been the CARE-LESS attitude and poor customer service.
One Very Unsatisfied Custome
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