My fiance' and I went to Kay Jewelers in Evansville IN on June 1st. We spoke to a seemingly nice girl who helped us choose a wedding band for my soon to be husband.
She explained that she would send an email to the home office and put a rush on our ring. This would get it in to the store in 5-7 days we were told. This way, if the fit was not right, we would have time to reorder a new size by our July 4th wedding.
I called on June 7th to check to see if by chance the ring was in. As we were in town for other reasons and we do live over an hour away... After they finally found our order, they said they would have the girl that made the order call me on Monday. (Crystal)
On Tuesday, I called to see if the girl that had made the order was available since I had not received a call from anyone. "Amy" told me that she was not there. I explained that we live over an hour away and I was just checking to see if it was in or when it would be in before making a special trip over.
"Amy" immediately started in on a rave, yelling " I don't know what more you want, we're bending over backwards to get this ring for you when you are the one who waited too late to order a ring and expect in to be in by July 4th!"
I was shocked, as I had not said anything to indicate that I was upset or dissatisified, prior to this attack. I asked to speak to the manager. At this point, "Amy" informed me that she is the manager. She said "I am the manager and unfortunatley, I am it, there is no one above me. You have no reason to be upset!"
At this point I was truly in awe! I told her I would just contact the home office myself and she said, " Why don't you just do that then?"
After this experience, I WOULD NOT recommend Kay Jewelers to anyone. We had purchased my engagement ring there as well and spent several thousand dollars in January. Some service for good customers!!
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