My business, Sarahs Stop-N-Go, was open form June14 to March 10. Somewhere between June and November of I signed on with Money Tree Merchant Services for their check-processing machine. During this time, I lost a lot of money using their credit/check machine, which was processed by Global Payments, Inc.
Global Payment Inc was suppose to prevent bad checks, but instead, if I was written a check and the check-processing machine said it was good, I was to give the customer their check back, and keep the credit card like receipt. So when it really wasnt good, which happened more than once, I lost the money. The company was suppose to reimburse me, but instead always had an excuse why it was my fault and would not follow through.
After November I had a complaint filed against me with Better Business Bureau by a lady, whose check I had ran, because Global Payments Inc ran her check twice and caused her overdraft fees and also a returned draft to my business. The company tried to say I ran the check twice, which was not true. She did pay me for the amount of the check, with no overdraft charge, but she filed the complaint against me, when it was Global Payments Inc. Fault.
I did give her Money Tree Merchant Services number because she felt she was entitled to reimbursement on the over draft fees, and I also felt she was entitled, after all it was Global Payments Inc fault. It was after this that I contacted Money Tree Merchant Services and told them I no longer wanted to use their services, and asked them to quit withdrawing money from my account. I did not realize there was also another company involved, which was Lease Finance Group LLC.
Money Tree Merchant Services sent me a postage packing slip to mail the machine back to them at their expense, which I did.in the meantime, with so much activity from my PetroSouth Company in my bank account, I never questioned the $34.55 that was coming from my account; I assumed it was PetroSouth removing the money for their credit card machine, when in fact it was Lease Finance Group LLC. The total amount of $587.35 from that moment until I closed the store and had my account closed in May has been withdrawn from my account for equipment I did not have or use.
Apparently Money Tree Merchant services did not clear this with Lease Financing Group LLC that they had the machine, and Lease Financing Group LLC had been charging me. Now Lease Financing Group LLC is harassing me several times a day with phone calls and mail saying I owe them money, when in fact it is Money Tree Merchant Service who owes them, and me.
Now I am trying to contact Money Tree Merchant Service via e-mail and phone, to no avail. They will not answer my e-mail and only gives me the run around via phone when I actually do get a person and not a recording!
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