Purchased a grill from Sears 2 yrs before (design #415.16220. The underside casting has started to twist. It's bowing out somewhat at the front end end-of the casting. Consequently of the distorted base casting, the vaporizer tents which diffuses the fires no further match inside of the grill. The warranty claims the top and base castings possess a lifetime guarantee. After talking with three customer support representatives and obtaining the runaround, they're not praising their particular guarantee. Their answer would be to deliver a technology out at my cost to inform me what I know plus they state then the component may nevertheless not be protected when they discover that the grill got too warm.incredible they don't actually recognize their very own guarantees and simply try to look for reasons to not recognize them.
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