I have been a loyal DirecTV customer for 4 years, two weeks ago I decided to switch to another company because DirecTV was getting to expensive. I honored all my agreements that I signed for the time I was a customer. I had a box fail on me in February of this year and they sent me a replacement which I installed. There was no notification of ANY agreement in the paperwork or phone call of any kind. I am now getting billed $420 for a suppose 2 year agreement that I never agreed upon. I have tried calling, E-mailing, and mailing DirecTV with no success. I talked to Linda who works for DirecTVs President's office and she agreed with me and tried to talk to her management but they will not budge.
I looked online and saw that DirecTV has been doing this for years to hundreds of people and even had class action suits for millions of dollars but it continues to screw customers and thinks that they are above the law. Here is the weblink to the Attorney General's suit.
It does not matter if your wrong or right, they win!
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