On a Monday I requested vital records from the Florida Department of Health. This company Vitalchek (subsidiary of non-profit ChoicePoint Inc.) is contracted to provide express service and take credit cards on behalf of the Department of Health. I faxed the information to them on May 12th. On May 14th, I checked on my order, and the responder said that I am missing my Drivers License. I did send it via the FAX on Monday, but, repeated that on Wednesday. On Thursday, I checked on the status again, and still no one had a record of my faxed information. They asked if I had my order number in the corner of the faxed page with Driver's License. I said no, and demanded to know why I wasn't told to do this in the first place. They couldn't answer of course. No one that I spoke to for 5 days (Monday through Friday) could tell me my order status or anything but: it takes 24 - 48 hrs to process your order, and a multitude of other excuses all based on me and things beyond their control.
On Friday, after finding out that nothing had been done on this order, I told the person on the phone to cancel my order and refund my money. Her name sounded like "Ally". She said she would refund the money to my card. However, on Saturday (today) my bank records show that they have charged my card a second time for 74.25. I also checked up on ChoicePoint their parent company, and found that someone else using a service under a different name (same vital records type search) but, with the same parent company had been charged multiple times as well, and received no service.
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