I ordered a trial size of Ivory White through the Internet, while responding to a paid survey that might allow me to get a new computer (mistake #1). I signed up for a trial size of Ivory White. I knew the trial period was about 10 days. Well, I was out of town at a meeting of the American Diabetes Association in Washington DC as a Diabetes Advocate when my trial size of Ivory White arrived. I read the ingredients panel and realized I could not use this product due to the high concentration of peroxide (mistake #2). Then I called the company, at their 1-800 number, explained the situation to them over the phone. She cancelled my subscription to the product but refused to give me the $78 back. She was a real bitch, by the way! I told her that I could not call before because I was OUT OF TOWN. Which was absolutely true—I can verify it. I told her the trial size had never even been opened and offered to return it. She did not want it back and told me that I had just lost $78 because I did not follow the directions!
To make a long story short, I called the PA Attorney General's office and they are sending me a form to fill out, which I plan to do as soon as the form arrives. I am hopeful they will intervene in some way and I can get my $78 refunded to me. I told the customer service representative that this was very unfair and illegal treatment and I was going to contact the Better Business Bureau, at which she got very defensive. It was obvious to me that she knew she was working for a company with questionable business practices.
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