While taking a survey that promised a free Ipod I had to try a few products and services to qualify. Ivory White offered a trial for a few dollars so I ordered their tooth whitening product. When the whitening kit arrived, the box said "Free Trial, " so imagine my surprise when I was billed $78.41! When I called Ivory White to have the charge taken off my credit card, they refused. After talking to them for several minutes, they said all they could only credit me was $45 because even if I returned the free trial kit, there would be a $30 repackaging fee, and I would have to pay the shipping. Now I am waiting for a call from a supervisor, but I have my doubts that I will have the entire $78.41 refunded. Nowhere in the survey promotion for the product did it say I would be charged this amount for their "free trial." It's outrageous that they are ripping people off in this way. The company seems to only exist online, although their phone number on my credit card statement said Boulder, CO (866-4415235). I could not find a listing for this business in the yellow pages. So if you are taking a survey and come across an offer from Ivory White, leave that web page as fast as you can. I have purchased many things online over the years, and this is the first scam I've encountered. Another complaint about Ivory White appears on this site, and the author suggests a class action suit against them. I am in favor of such an action and urge others who may have been robbed to join.
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