las vegas, nv 89117-7053
(561) (redacted for security purposes)
Consumer Services Department/State of Florida
140 West Flagler Street,
Suites 901 - 904
Miami, Florida 33130
To Whom It May Concern:
On December 10, I retained the services of National Transport, a company based in Miami Florida to transport my 2003 Ford Mustang from 5961 NW 2nd Avenue, Boca Raton, Florida to my new home address at 9225 W. Charleston Boulevard, Las Vegas, NV 89117. When I hired National Transport, I provided them with a $200.00 credit card deposit to secure their services which was charged to my American Express. Sal from National Transport was the original sales person who was consistently telephoning and emailing me for my business being that I initially inquired about National Transport companies via the internet.
National Transport breached there services with me and caused me thousands of dollars as outlined below:
12/10: I retained the services of National Transport and received from them a one page contract (Exhibit # A) that I promptly faxed back to them. The contract clearly states that my vehicle would be picked up between December 19 and December 20.
12/12/07: A truck driver who contracted with National Transport telephoned me and requested to pick up my vehicle by December 14. I then contacted Sal and informed him that I was not moving until December 21 and Sal advised me not to worry as another truck would pick up my car by December 19th.
12/18/07: I spoke with Louis (the customer service representative) to confirm when my car would be picked up. Louis informed me that the car would be picked up between the 19th and 20th as the contract stated and for me to call back on the 19th to find out the exact time.
12/18/07: I brought my car to the Delray Ford to have an oil change, tire rotation, and new battery being my vehicle was being transported across the United States. The cost of this was $150.00
12/19/07: I contacted Louis to inquire on the specific time when my vehicle would be picked up. He informed me the vehicle now would not b e picked up until Friday, December 21 and the truck driver would be contacting me by the close of business on Thursday, December 20 to advise me when it would be picked up.
12/20/07: I left several messages on voice mail for Sal and Louis advising them the truck driver never contacted me.
12/21/07: I spoke with Louis twice and Alma (another customer service representative at National Transport) and they both informed me that my car would positively be picked up no later than 5 PM on Friday. Louis also informed me he called the driver directly and confirmed a 5PM pickup. Being I was losing faith with National Auto transport due to the truck driver never contacting me on Thursday as I was promised, I demanded Alma to provide me with a direct phone number for the driver who would be picking up my vehicle later that evening. Alma refused to give me this information informing me it was against company policy. I then asked Alma what should I do if the driver never shows? Alma's response was Mr. G*, please don't worry, the driver will positively be at your condo by 7PM. I just called with him to check.
At 5:20 PM, I telephoned National again and there was no answer even though Louis earlier in the day informed me his office would be open until 6PM. At this point, I was praying that the driver would be calling me to advise me what time he would be at my door.By midnight, I realized that my car was not going to be picked up and was lied to by Louis and Alma at National Auto Transport.
12/22/07: Because of the driver not showing and not being able to reach anyone at National Transport, I had no choice but to sell my car at Carmax in Fort Lauderdale for a mere $9K being that I was starting my new job in Las Vegas the following week and had to settle in. This was way below the market value of $12K for the vehicle.in addition, I had to incur $80.79 in Federal Express Charges. This was due to the car being completely full with personal items (in the trunk and back seat (i.E. Clothing, dishes, TV) and I had no choice but to remove some of these items and just give them away as it would be impossible to ship everything the last minute.
12/24/07: Bob (a contractor for National Auto Transport; phone # 727-524-3292) contacted me in the afternoon and informed me that he received an order from National Transport late on Thursday evening and he would be picking up my automobile this week. I informed him that his services were not needed as they gave me no choice but to sell my car. He truly apologized but informed me he received my order late on the day on Thursday, December 20.
12/26/07: Louis, the officer manager, from National Auto Transport, telephoned me and denied any wrong doing. He informed me that I should have left my car with a neighbor. I reiterated that his company breached their contract and caused me over $7K in damages. National Auto Transport gave me no choice but to sell my car at a major loss. His response laughing was I am not even going to give you back your $200.00 deposit and do whatever you want, I could care less!
I am requesting the Department of Business Regulation to kindly investigate my complaint and prosecute National Auto Transport to the full extent of the law so this doesn't happen to another innocent consumer. Being that I utilized my cell phone to communicate with National Auto Transportation, I have no problem producing copies of my cell phone records.
Las Vegas, Nevada