I ordered Direct TV in Nov. for my recently remodeled home. I could have chosen Cable or Dish Network. Unfortunately, I chose Direct TV. What a mistake. I was fast-talked (which should have been a red flag) on the first call and was told how they had more channels in HD than any other company. I was not told that those channels just are not available in my area. The tech came to install but could not actually stay to make sure the TV service worked. I spent three more days on the phone getting service to work.
Then a few weeks later I had a problem with reception. I had that fixed via a new cable. I came to realize that the few channels we are actually supposed to get in HD are not working (most of those channels we would never watch anyway). When we try to correct the problem, we get transferred from person to person, who then finally come to realize something more serious is wrong. In order to correct the problem and restore HD channels that we have yet to EVER have, I must pay someone 79 dollars to come and fix their problem with their equipment that I did not install, OR I can order their "protection program" for an additional $19.00 a month. As if I don't already overpay for a service they have yet to even provide me with!
Never use Direct TV. God forbid you should have an issue. It's your issue, not theirs!
0 comments