I purchased a new from E-Toys back on 11/13/00. The toy was suppse to include 6 different pieces (as advertised). When I got my package I only received 1 piece. I immediately called their service line and was promised someone would call be back, of course no one ever called. I finally reached a representative who would speak with me but she was no help. She was puzzled as to how I received even that 1 piece because the item was "out of stock". She told me to mail the 1 piece back and they would credit my card back. I sent it back on 11/23/00 and still have not received my credit. I have called many times and e-mailed them many times. I still have no credit. They do not answer my e-mails. I have requested a manager but they never call back. The last word I got from them was that they thought they sent me the whole set so send the whole set back and they will credit my card... I never got the whole set! How could I have when the representative I did finally speak to told that item is out of stock till early next year! Bottom line. I have paid $25.00 plus shipping and handling for something I never received and E-Toys refuses to admit their error and rectify this matter.
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