This company is very deceptive and manipulative. Their service is horrible. They make promises to keep you as a customer and then do not keep them. They just string you along, and every time they get you to try something, they lengthen your contract without clearly telling you. Their bookkeeping is horrible. You pay a month in advance and are always a month behind when you call to cancel.
I called in summer 2005 to cancel and was offered free upgrades and $65 programming to stay (down from $90) and a tech to check my service interruptions. Like a fool, I tried it. I called in October 2006 to cancel and was told I had to wait until May 2007. I called in May 2007 to cancel. After 45 minutes on hold and numerous offers, I was told that I could not cancel until October 16, 2007. I called again in August 2007 and confirmed that I could cancel on October 16. They said to call on October 6. I asked what my final payment was to carry me through my contract, they told me, and I wrote a check for that amount. I called on October 6 (1 hour on hold) and cancelled my subscription.
I have been billed, double billed, credited and uncredited. I have spoken to three separate employees who could see the errors in the computer but could not fix them. I wrote letters to customer service and the office of the president, all to no avail. I am now in collections.
We need to band together and go after these big companies that advertise on TV about their 99% satisfaction rate, when this many people are being wronged by them.
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