My husband and I went to CCCS for assistance in getting out of debt. We had formerly been using another debt management firm but felt we weren't making good progress on getting out of debt. We were not actually delinquent on any of our credit cards but wanted to lower our interest rates, and they claimed that they could help us.ccCS gave us a listing of all of our creditors and the interest rates that they supposedly could get for us. On the largest outstanding balance, they told us that they could lower our interest rate to 8-10%. (It was already at 8% from our former debt management co.)
Well, for whatever reason, they did not follow through and contact our creditors, so after a year with their program, we now have late reports with almost every one of the accounts they were supposedly "managing" for us.ccCS warns you to NEVER contact your creditors directly, and we didn't, assuming that they were doing as they had promised. The interest rate on that largest debt is now at 25% and our credit history is ruined - thanks so much, CCCS!!! After a year of making payments on that largest balance of more than $150 per month, we actually owe almost the same amount we did at the beginning of the year! When we called to complain, they basically said, sorry, but we can't do anything about it. They have taken no responsibility for dealing with our creditors and refuse to acknowledge that they screwed up our credit report, which was clean before we contracted with them!
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