Complaint / Review
Handsnpaws A/k/a Sophistication Alley
Company let me know that they did not have my product and would send me something else. I cancelled oreder. They confirmed cancellation. Then billed my credit card

I orderd a product and was informed via email that they did not have it but would send me soemthing else. I emailed back cancel my order. The company emaikled and confirmed my canealltion. I tried to call at least 20 times to confirm. Finally soemone answered the phne and transfered me to Jill Henderson. I left her am message to confirm cancellation. Surprise "No call back". Now here comes the confiramtion my order was shipped, and credit card billed. I disputed the charge with AMEX. Handsnpaws sent AMEX only their emails and not mine so my disopute was denied.

I have since rebutted to AMEX and filed a complaint with the Better Business Bureau.

Everyone needs to file a complaint with the Better Business Bureau about this company.

ADDRESS: Better Business Bureau
4428 N 12th Street
Phoenix, AZ 85014

Need to go to their website to file on line or get a form to send.

We need to stop the abuse this company is giving the consumers!!!