I placed a order on the tracfone web site on 3-29-08 for a prepaid cell phone that i can use when i am traveling in the United States next month. After entering all of my info including my credit card info and submiting the order to be processed. I recived a msg that my credit card was declined so i went to mu online banking and see that Tracfone infact took out the money I called the bank and they advised me that the transcation was approved. I called tracfone customer service and spoke to some one who would not give there name (later i found out why) He had hung up on me after he requested my credit card number again and i said no. So i called back and spoke to a woman who said she could help me but she had to put me on hold for 1 min well 10 mins later she came back and asked me why i was calling as if she was not just talking to me.
Well she asked for my info to look in there system just as i gave it to her the system went down so back on hold i went for another 10 mins she came back to tell me that she has to transfer me to another rep to help me. So all in all they have no record of me in there system but they still took the money out of my bank account. They had no answer for me on how or why that happend only that if i wanted to place another order with they over the phone they would be more then happy to take more of my money. So tracfone is a total rip off there customer service is the worst i have ever delt with. So i am filing a dispute with my bank to get my money back and will never do business with they again.
Paul
San Jose
Costa Rica
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