Not only am I disappointed with Sprint's customer service/contract practice (if you change your plan you are in for another 2 years of bad service!) but this goes a lot deeper now. I have been a victim of identity theft because of sprint and they just give me the run around and no resolution.
This all started last August. I go to my mailbox to find letters from two different credit card companies asking for verification that I have opened accounts. I have not so I call up the companies and get the run around and get transfered from customer service rep to customer service rep. I cannot be given information about these accounts opened and it takes forever to get these accounts closed. I go and write a police report. I got out of one reps of the credit card company (a slip up because the frauds identity is always protected) that the address used to open the account was in Monroe North Carolina. The Orange Police department said they will give the case to the Monroe Police Department because the crime took place there. I check my credit, call back to ensure the accounts were indeed closed, hire a credit monitoring company, and put a temporay fraud alert on my credit. I hear nothing but a month or so later I get a call from the MOnroe Police department saying they are working on it. This has taken me away from my work for several hours, cost me lots of stress, and cost me money to run my credit and get monthly credit monitoring which I now have to do for the rest of my life. I think it is over, however, it is not.
Around Christmas I get a call from Bloomingdales asking if I had placed an order online. The order was for a little under $500 but a different shipping address was used causing warning flags with Bloomingdales. I did not place an order. A Bloomingdales account had been opened in my name along with a Macy's card. Two new accounts open. Again I must go through the hassle of getting these accounts closed. And I lose sleep. My fraud alert only lasted for 3 months so this is why this person was able to use my credit again. I go to the police, they say that since the account was opened online, even though a Monroe Address was used, they will handle the case this time. I get the feeling I am wasting my time writting a report because it seems that it has just been put in a big pile of "not important" reports. I get a call from the Monroe police department in January. I let the Orange police know and they say not to talk to them... Perhaps, they say, this person is the fraud. My sence of trust is getting squewed, who can I trust? They ask for the police officer who called me number which I give them and again I feel nothing is being done. I write a complaint with the Federal Trade Commision. Police says this is a waste and is only for statistics but I want to do all I can to protect myself. I know no one in Monroe North Carolina... How did this person get my info?
I find the answer in Early Febuary. The Monroe police department calls me back and asks if I have a sprint account. I say I do. She says they think there is a connection. Late in Febuary the suspect, a sprint employee, gets arrested. They find 13 victims information in her belongings. They are all sprint customers. This fraud was a sprint employee and accessed my social security number, address, birthday, name, and who knows what else through sprints records. I get a letter from the Monroe Police department saying my personal information had been found and a suspect arrested. It is still recommended that I check my credit and have it monitored because there is no telling who else has my info even though the suspect's records had been confiscated. I am told after I inquire that the suspect is out on bail but I am told that she can get up to two years in prison for each victim (26 year maximum sentence for all 13 of us) her trial will not be for a year or so...
I get a call from Darsheen Mays, executive services for sprint on March 19th. She appologizes and says that perhaps my personal information was taken and I should check my credit... Geeze. This all started in July and I knew about it since August... This is not new news to me. She appologizes for the inconvienience and lets me know that the sprint employee has been apprehended and fired. An appology, I say, this is it? Yes and if I wanted I could have a $25 sprint credit... A $25 sprint credit is an insult... I have been suffering with this for 9 months and I get offered a $25 credit... She goes on to say perhaps she can offer 1 year of credit monitoring for free but I need to switch to Sprints credit monitoring service... HELLO! Sprint does not protect its customer's identity... How can I trust Sprints credit monitoring. No I say I deserve more and I do not want to change my credit monitoring service... And only 1 year. I have to have my credit monitored now for the rest of my life!!! Who knows how many frauds have my personal info now because of Sprint's neglogence... Well thats all she can offer and no one was there to offer more... I could call back if I wanted... She gives me the number to executive services and says to ask for her. I have called twice more and left messages with no return call.
I call sprints customer service only to be hung up on then switched to several different departments all who say it is not their department and have no idea what I am talking about. When I call executive services they ask for a case number. I was never given a case number... Darsheen does not answer her phone. I spend hours trying to get through to someone who can resolve this problem. Sprint insults me with their $25 credit offer... Is 9 months of my life worth $25 to them? Tells you how much sprint values their customers!!! I finally settle on telling one of the customer service reps to give my number to his boss and to have someone who knows about this matter to give me a call back... This was on Monday I am still waiting for a call back!
If you are a sprint identiy theft victim or a lawyer who knows what I can do... Please contact me... This has been a nightmare that I cannot describe in words... All 13 victims should unite and maybe there is more? SPRINT obviously does not protect its customer's personal info which is apparent. This is the doing of 1 spring employee but perhaps there are others who have suffered this same thing from another employee. Sprint should be held accountable for their neglect! Sprint customers Beware it can happen to you!
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