I made a mistake and purchased tickets to the Disney on Ice Nemo show in the wrong city. I live in Denver and somehow purchased tickets for Minnesota. I called Ticketmaster.com and they told me they could not do anything for me. They were not willing to refund or exchange the tickets. It tooks 3 calls to get to talk to a supervisor, the first and second time I got hung up on when I asked for a supervisor and the final time the supervisor was unsympathetic and was not willing to do anything. I am not going to use ticketmaster.com anymore which is going to be hard since I have a 4 year old and ticketmaster.com has a monopoly on the ticket sales business.
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