I just paid my $900 AT&T Wireless bill and called to cancel my account. Paying the $175 cancellation fee was the least I could do to sever ties with these lying and deceptive swindlers.
No one cared to talk to me about making things right while the payment was outstanding. Fast forward... Now they've gotten their grubby hands on payment in full. They wouldn't let me off the phone! They kept barraging me with great and exciting ways to keep me as a customer. I actually enjoyed listening to them fidget and flounder.
Here's another point on the lying and swindling practices employed by AT&T:
When I was inquiring about getting my phone out of suspension, I was told there was a restoration fee of $36. I said "You guys have to push F7 or some other key to reactivate my account and you charge me an additional $36." How do people sleep at night? Don't give me the Ol' "It's and exhaustive process." AT&T was in on the early creation of UNIX operating system. Trust me, you can activate an account with the push of a button!
But, low and behold.in regards to the first sentence in the above paragraph, my account had magically been restored WITHOUT my expressed consent. And yes, the restoral fee was charged. I told them to resuspend my account and remove the fee because I'm not paying it. It was removed. I've timed my calls and dealing with these knuckleheads and I've wasted about 3 hours of my time.
At&t, keep your deception and i'll keep my money! Good riddance...
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