I was in the Milford, New Hampshire area this afternoon (3-7-08). Since I had a problem with my order from Juststrings.com, I brought the two new, perfect and unused strings (of the wrong size) with me on my trip.
Here is a company that preaches "exceptional, personalized service, " and that's not what I got.instead, the clerk cheerfully let me know that it was beyond the 30-day return policy and the front counter is only for order pickup.
The clerk called for the owner. I asked the owner if he was willing to make an exception, since I've done business (online) with them before, and it was only eight or nine days over the 30-day return policy. The Invoice does not state this. I did not know.
Here's the best part. The owner swore on-and-on about how bad it is to have strings that were not "factory fresh." He babbled relentlessly about how his converted house-of-worship distribution center was "climate-controlled, " and that "I should just throw the strings away they're no-good now." When he sells strings, "customers know the tone is different if they're not properly cared for." Pure BS.
I was one-second away from socking this guy in the teeth with my right fist.instead, I let him know that he lost a customer and walked out the door. How do they claim great customer service when the best business practices are ignored? No reasoning with this guy.
My dad has been in business for over 30 solid years. I don't think I was being unreasonable, and dad never had a customer complaint on the internet either. Now, JustStrings.com does. Because this guy is just plain wrong, he's got a new advertisement - at no charge.
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