Complaint / Review
North American Van Lines
Ripoff

On July 17 & 18 a representative of North American Van lines came to my home to pack us out and move us to Texas because my husband is Active Duty Military.

The packing personnel were very courteous and everything seemed to go fine. Upon receiving our household goods and unpacking our things we found several things damaged and broken. One of the major items is our computer.

Our computer was purchased in 1995 and was working great as I used it the morning the packers packed us to notify everyone back home that I would not be receiving emails for awhile. Upon unpacking it we discovered that the computer would not come on at all. I took it to the repair shop for estimates and was quoted $1100.00 because they had not only broken the casing but destroyed my mother board, which wiped out everything inside the computer. I made the claim with my local Military claims office and they insulted me by offering to give my family $139.64 to replace my computer because of the age.

I contacted North American Van Lines in Oklahoma, which is where the move originated from to let them know that I did not appreciate them dropping my computer and busting the outer casing and destroyed the "mother board" which is the guts of the computer. They also destroyed my keyboard which I am not as concerned about as all the information I lost, programs destroyed and the fact I no longer have a computer.

I have to use my Son's lap top in order to do anything on the web. I have tried reasoning with the Military and North American Van Lines about them replacing my computer.

I hope that consumers will be aware that North American Van Lines does not stand behind their moves and when they are contracted by the Military they know that the Army will only insist they pay a very minimal amount for damaged or lost items.

When we have to make another move I will insist that North American not be the carrier for us and I will make sure that as many people as I can possibly come in contact with request they not be used either. I should have my computer replaced with a working computer since mine was working the day they dropped it, regardless of the age.

Cynthia
Fort Bliss, Texas