As a former employee I know what their policies are. However, the owner is money hungry and will take any penny from a customer that he can.
I have witnessed on many occasions a washer or dryer that doesnt not work but he will deny it and say that it was opperator error and not give a refund. I usually gave that customer a refund out of my own pocket if I had it.
What pushed me over the limit was after being fired (for being late one time and never having any other disiplinary problems) I stayed a paying customer.
On Feb 18 at 10:30 am I was there to do my laundry. I was talking to one of the regular customers that I knew from when I work there when HIS change machine took $9.50 from me.
I followed all of their procedures to get my money back, I informed the lady working and left her my name and contact information. I was never called inregards to my refund.
I contacted them by phone 3 times in the next 27 hours and was given the run around. Finally I was hung up on and the next time my phone rang it was the police saying that Union Lake Laundry wanted to press harassment charges against me.
Little to say there are no charges since there were no grounds, I did not get my money back, and I am no longer allowed at their facility. Which is fine by me.
I just want to warn anyone reading this that if you do go to this coin opperated laundry facility for any reason please use extreme caution, they may call the police on you!
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