1998 December - bought satty system from Dish Network distributor in Jacksonville, FL. System worked well under normal weather conditions: clear skies. 2001 March - system worked well until screen began to "blink", even during clear skies. Called Dish Network tech dept. They just told me the to do basic troubleshooting stuff listed in the owners'guide that I already read/performed with no positive results.
2001 December - problems got worse and no one in the Tech dept is corageous enough to actually tell me what is going on with the system. Made numerous calls. Most times the person in the Tech dept was actually a part-time high school girl reading to me the owners guide troubleshooting stuff. Nice...!
Late December - Finally one of the guys in trhe Tech Dept actually told me what was wrong with the system. This guy knew his stuff and I think he is the one in charge of a tech dept that is composed of rookies, bozos, high-schoolers, etc. 2002 January - After a hot/long battle over the phone with the Customer Service of Dish Network agreed, upon my hot request, to end my services.
I subcribed to cable. 2002 March - I left for a 7-months business trip to Europe. Believed-or-not: These guys (Dish Network) did not ternminate the satty services, send the bill (fraudulent) over to a collection agency, and the worse: damaged my credit record with a totally fraudulent bill.
2002 October - I contacted Dish Network and they totally denied any knowledge of my numerous calls to their tech dept/Customer Service. Of course, they are crocks and practice these fraudulent/coercive tacticts DAY and NIGHT. They got a 24-hrs ripoff system established.
Summary: Dish Network will lie/deceive you all about their services. Their tech dept is poor.
The management instructed them, tech dept, to tell customers anything but the real problems associated with the systems just because of their fear to lost the account. I am just a simple American citizen, victim of these moguls; but one of this days THEY will experience some kind of justice up in their...
J
Jacksonville, Florida
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