Dish Network is the pits!!! I was a sub-contractor install tech for these guys and I have been a electronic tech for 25 years (not to brag but if it has wires I'm good at fixin it). On several instances I have called Dealer tech support for assistance and was told "... We don't know why it is doing that" on problems on new systems. Also there are 2 different models of receivers that have several problems that cause poor reception; one is the 625 dual tuner DVR and the 511 series HD dual tuner DVR both have problems that Dish sez they won't RA the equipment, so the customer is stuck with a monthly charge and piss poor reception.
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