Those of you who have complaints against A&E Factory Service may want to call Sears. Sears actually owns A&E Factory Service. The NJ BBB site has contact information to lodge complaints against any Sears subsidiary, including A&E Factory Service. My demand for reimbursement was ultimately addressed by Sears which sent a check for the amount I paid A&E for the failed service less $60.00 for the repair call.
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