Complaint / Review
Worlscom Wireless, Brenda Hanyzewski
Worldcom Wireless, Brenda Hanyzewski 9 hours of holding time to try to resolve inaccurate biling information Phone number cloned Now my credit is being threatened

June 16 I turned my phone into Worldcom because it was not working properly. At that time they gave me a "loaner". Some how during the time that the original phone (sent in for repair) was in their possession calls were made from that number. Since had reprogrammed the "loaner" phone with my original phone number, the minutes went from minimum usage to a bill of over $350.00.

After 9 hours of holding, talking and transferring time (I actually stopped keeping track at this point), I was able to talk w / "John C at extension 8020". All inforation was faxed to him and I received a phone call with a message left on voice mail at work saying that they bill would be reduced to $78.00, which I have paid.

Now I have been turned into collections for owing $371.00 for service I have not had since September. After calling customer service, their recording says their call volume is too high and call back later.

Brenda
chandler, Arizona