I purchased a warranty from this company about three months ago. Now when you call you only get voicemail, and you do not receive a call back. There is no response to emails.
When I called and purchased the warranty I got the impression that it was being done out of someones house. I had to make repeated calls to get an email confirmation of the warranty.
The website is still active, but they have been non-responsive for over a month. Reports of this company being a rip-off seem to have started around mid December.
I'd recommend staying away from this company as they don't seem to be a company anymore. I just purchased a warranty from a different company.
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