My husband purchased the Tobi Steamer on 12/14/07. It arrived late after Christmas and spending an additional rush $9.95 s/h. The package arrived Dec. 26th. The parts were missing for the upholstery attachment and the carrying bag was also missing. The order was also missing the "free travel steamer" which is NOT free as they charge an additional $13.95 shipping charge. The steamer has poor instructions and the CD that came with it does not open on my new computer at all.
I called and got a guy that can hardly speak English and he babbled that he was sorry and that he tried to sell me some knives in addition to my problem. It was the WORST customer service department ever. I believe it is routed to INDIA. I am going to call directly to the company office in California to complain. Do not call the 1-800# as you get routed outside the USA. The extra package for the Tree was flimsey and does not hold up the clothes and keeps slipping down.
My husband got the additional 3 year warranty which is worthless also. I guess we just will throw it out and throw away $209.13 as well. I am really mad. I will never buy anything from ONTV again. I will only buy in local stores with a person that I can actually deal with.
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