Been getting the "run-a-round" long enough and it is time to take action: Although this reports is for Crawford and Company, it involves 2 other companies as Crawford is the middle man on this FRAUD. Look for my reports on the other two soon.
This complaint is a bit complicated as there are three individual companies in on this FRAUD so i will need to explain a bit so you can understand how the sceme works.
I live in a small town, so small that to ship a package via UPS (master of this fraud), you have to go to our local KROGERS (immediatley washes their hands from liability) When SHIPPING INSURANCE is purchased for a package shipped UPS through my local KROGERS, Middle-Man CRAWFORD AND COMPANY is thrown into the middle as the "CLAIMS REPRESENTATIVE" to "White-Wash" UPS involvement i think.
Ok now for the purpose of this report. I shipped a heavy package via UPS and PAID $ for the insurance. (From this point on i am using USPS no matter HOW HEAVY the package or COST is and suggest you do the same to PROTECT YOU from this Fraud.
The package gets DROPPED by Kroger OR UPS employee and i go to file a claim for the insurance i PURCHASED. Crawford and Company sends KROGERS a BS letter saying basically "insufficient packaging" is why i am SOL. I ship 100's of packages on e-bay and have been selling there since the first year of the Clinton Administration and i know how to ship items, although that is not the point of this FRAUD. This sceme is an ingenuous plan designed to RIP-OFF the consumer off that MUST be EXPOSED to everybody. Having 3 different companies involved in one transaction is an DECEPTIVE ILLUSION that makes it apparent that it is easy for each company involved in the scheme to wash their hands from LEGAL obligations, but in reality i think all THREE are LIABLE in the following order: UPS&CRAWFORD AND COMPANY&KROGERS.
The master-minded fraud goes like this: You go to ship a package insured, NO ONE inspects the package to CHECK packaging (which Crawford will say in denial letter why denied IF YOU HAVE TO FILE A CLAIM). They (UPS) ACCEPTS insurance money from you (FRAUDULENT) for protection against damage all the while knowing that if it gets damaged their "Partners at Crawford" will put an end to your quest for restitution. After all, what is a SMALL POOR CONSUMER in relation to THREE HUGE CORPORATIONS.
Before posting this or any of the other reports, I did send an e-mail to Corporates at KROGERS and Corperates at UPS to try to resolve this issue before going to this extreme and i want you to know the responses i got to give you an idea of how far they will go to make a used-to-be-middle-classed person FIGHT just to get what should have been issued immediatley. I am including parts of the e-mails here to help show my point,
First my e-mail to UPS Corporate:
TrackingNumber: 1ZXXXXXXXXXXXXXXXX
ClaimNumber: XXXXXXXX
AccountNumber: XXXXXX
Comments: I am sending this e-mail to UPS corporate offices to make certain your company is certain you are not going to pay on this claim before i begin to look for legal assistance for restitution.
Insurance was purchased, no one looked inside the box OR told me UPS requirements before shipping the item and that is fraudulent.
My package was packaged well and packaged in cotton and would have arrived in perfect order if your company had not dropped it.
I had to refund my customer the $200 plus shipping that he had paid for the item and have been waiting patiently to get this matter resolved.
XXXX XXXX
XXX-XXX-XXXX
[email protected]
Jan 9th
Now, for their reply the next day:
Dear XXXX,
Thank you for your e-mail. Our system does indicate that there is a claim for this shipment. Unfortunately, the information is only provided to the shipper. UPS finalizes all claims with the shipper, and I am unable to provide claim information to a receiver or third party. For further information about this claim, please contact the person or company who shipped your package for final resolution. If this shipment was sent on your behalf through an Authorized Shipping Outlet, this retail location is considered the shipper.
I apologize for the difficulties you are experiencing with this shipment.
Please contact us if you need any additional assistance.
Moi Gala
UPS Customer Service
OK, i guess i am the third-party they are referring to and KROGERS is the Shipper, or is it UPS. They are basically telling me i have to settle it where i shipped it at and Corporate is not going to even respond on this matter. Take note of the Reps name my guess is that this a standard reply from the Philipines and not even from this country. Anyway, this got me nowhere as i already know i cannot get HONEST HELP from where i shipped it at. Next i e-mailed KROGERS Corporate:
CUSTOMER COMMENTS:
Up until now i have been a very LOYAL KROGER CUSTOMER (not sure account number, but type in
XXXXXXXXXX phone number and see how i loyal i have been). I have REFUSED to do business with Walmart even if i had to pay higher costs.
I am sending this e-mail in just to let someone there know i am now DESTROYING my Kroger cards and Will Not Be Shopping there Anymore!
I want someone here to know WHY i will no longer be buying from your company. Your UPS SHIPPING HERE IS SAD and has decided to RIP me off on a package your people dropped that i PAID INSURANCE on when i shipped it. I sold the item on e-bay, customer got it damaged, returned it to krogers here (Krogers DID NOT let me know), My customer reverses charges and causes MY bank ACCOUNT TO GO NEGATIVE, I go to file a claim with your company, AND GET THE SHAFT! I had to stop e-bays fees this month because i did not have funds to pay it after this MESS your company has CREATED that should have NOT HAPPENED in the first place. I can't even sell anymore on e-bay until i can pay them.
Now, i have to contact the INSURANCE COMMISIONER, inform the BETTER BUSINESS BUREAU, RIP-OFF
REPORTS.com, send this e-mail to Corperate, and begin saving money to obtain an attorney just to JUST TO GET THE JUSTICE i should have gotten in the first place with your company AND UPS.
I will tell you this, not only will i never again shop at a Krogers, I will NEVER ship another package via a UPS that is affiliated with Krogers again, no matter HOW heavy the package. Around here that means USPS for all packages.
As for shopping around here, i guess WALMART will have to do for us.
Your ex-loyal customers
XXXX XXXX
Now the reply i got the next day:
From:
Date: 01/09 Wed PM 02:13: 19 CST
To:
Subject: Kroger Comment XX6XX
Dear XXX:
Thank you for contacting the Kroger Co. I apologize for the problem you experienced with the UPS service from
your local Kroger. I can understand your concern about the damage to your shipment and the fees you experienced.
I am forwarding your comments to the division office for follow up. Someone from that office will be contacting
you shortly.
If you have any further concerns please feel free to contact us.
Sincerely,
XXX MXXX
Consumer Affairs
Reference: XXXXX
Great i thought, now i would get some help on this problem, only to get a phone call today from my local KROGERS telling me pretty much that they could care less if i shopped there anymore and they would refund shipping cost but not the cost lost for the item was nice to do on their part, but is not satisfactory to me.
Now i am waiting a response from the Attorney General and am looking for a CONSUMER PROTECTION LAWYER that can help me get the restitution i am owed AND to fight to get this FRAUD by these three companies STOPPED before they do it to another poor soul. If anyone reads this that can help me, please let me know here and i will check back as often as i can.
Thank-you very much for your time
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