On 11/17, I requested Toric contacts from LENS.com - their site claims excellent customer support.in MID-DECEMBER, I named since I'd not obtained the connections or any email or info on the standing of my purchase. After I named, I had been informed the Toric contacts get longer - clear - however they ought to be completed running from the end-of the week. Holiday passed - New Years passed - however no connections. I called again the very first week of JAN, and was informed again the Toric contacts get longer. I inquired where on the site does it suggest that it will take as much as 7 MONTHS for my order to become loaded. I had been informed that I'd be delivered some info - I never received something.
Today, I named AGAIN to check on the standing of my connections (I Have been sporting exactly the same collection for 9 months now), and was informed the same... Toric contacts may take longer. After I requested exactly the same issue again - where in your site does it suggest that - I began getting an PERSPECTIVE in the repetition. I subsequently requested when may I anticipate my contacts, exactly why is it getting such a long time, which I required these details and so I could make a view ask whether I had been likely to stop my purchase and purchase from another person, or simply wait. She stated that the contacts are non refundable, and also the purchase can't be ended. That is after I desired to confirm together with her that even though site boasts EXCELLENT CUSTOMER SUPPORT, when things FAIL like my purchase, the client simply needs to endure. SUBSEQUENTLY, SHE SAID SHE'D ENOUGH OF THE AND HUNG ON ME MIDDLE-PHRASE! I have NEVER needed to cope with this kind of organization - and I never is going to do business together again. I have adopted exactly what they required, but got the run around then hungup on. If you want to cope with issue, unprofessional businesses, then LENS.com is for you personally - normally, it is best to purchase from another person.
Ps. After calling back and requesting a boss, I really got somebody who STATED she would examine the wait and obtain my connections out ASAP - we will notice about this. But she did not appear amazed after I informed her of the repetitions steps - I suppose they're simply 'used-to it'.
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