Here is the deal I shipped a boat motor in a Heavy duty industrial water cooler box packed it so the only way anything could happen is if it was dropped off the back of the truck. Marked it do not drop as it did weigh over 70 pounds. I do not know of any special packing that would help a drop of 3 feet or more. Would have cost more for the packing than the motor cost.
It was smashed into the pavement. No box damage so the person that delivered it must have dropped it as the buyer said it was damaged when delivered. He filed a claim as i told him to do. UPS said no problem I will sendsomeone to check the damage and get back to you. He never did and it has been 18 days. I got a letter from Crawford and company who I never heard of. Said insufficient packing. I knew better then found they did not send someone to look at the package. Between UPS and Crawford you can't beleive anything they say. I contacted UPS as I paid them to ship and insure a package. The guy said the box was not heavy enough also. I knew better and Filed a complaint with the BBB in Atlanta got forms to file with the attorney Generals office and filed a complaint with Office of Insurance and Saftey Fire Commissioner in Atlanta.in the time this is all going on UPS changes their mind and wants to pay the return shipping and pay the claim.
Then I found they had sent UPS to pick up the damaged motor and take it somewhere when they had denied the claim and tried to redeliver but the buyer wouldn't take the package back. He filed a claim with PayPal to get his money back.
So I had to deal with that and not have the money since UPS took out the shipping both ways for the motor they busted. Heres the best part I tried very nicely to help UPS fix the problem with all usacomplaints.com against them and Crawford. I told them both seperatly they should go look and answer the complaints.
I also told them they should have a way to get employees to do better and not damage items. I was told they did not have a problem and the damages were because people didn't pack them good enough. Now UPS customer service says it is the shippers fault that UPS people drop throw kick play ball with in the ware house and it breaks. The shipper should pack the item in such a way UPS can do anything they want to it and it will not break. So pack your item and drop it about 4 feet before you ship it as if it breaks then you should repack it as Crawford is not going to pay for it as the inspector is an expert in packing and has packed everything and droped it to see what happens so he can do his job. He knows more about packing than anyone so if you want your package packed you should call Crawford insurance and have a insurance investigator come pack your package so it won't get turned down. Then UPS sends an email saying within 90 minutes I'd get a claim form email. It has now been 3 days. Emailed yesterday and now they aren't emailing me back. I think they got the letter from the BBB and don't want to say anyhthing else.
Contact the office of Insurance and Safety Fire Commissioner in Atlanta or your State and The BBB and Attorney Generals Office. We should not have to pay people to break our stuff and send it back.
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