Complaint / Review
White Glove Professional Cleaning
Vent cleaner broke gas pipe which required significant repairs, and they cannot be reached now to cover costs

I received a call about getting the vents cleaned in my house. I met with the companies representative, John Bielaga, and agreed to a date. When the man doing the cleaning arrived he did not use the equipement I was told he would be using, no brush and he said he would have to charge me an additional $100.00 for the disinfectent that I was told was included. But it get's worst.

While trying to get behind my dryer to clean the dryer vent he disconnected the dryer hose and the gas hose. Then when trying to put the dryer back into the closet he broke the gas pipe and natural gas came pouring out into the house. I had to call the gas company to come an fix the pipe. The man refused to wait with me until the gas worker came, he just left me standing outside, in the cold, waiting while the gas poured into my house.

While I was able to stop payment on my deposit check, I have a repair bill from Nicor, and a repair bill for my appliances. I have tried to call both phone numbers I was given, but they are no longer in service.