On April 22 I had ordered round trip ticket for my wife and I from Phoenix, Arizona to Cancun Mexico. Due to hurricane Emily we were forced to cancel our trip.
On July 19 I called to cancel the trip and we spoke with Kelly Smith from Dallas Texas who told us that we must reschedule by April 22 to avoid a fee.
On March 18 I called Delta reservation and spoke with Charles from Salt Lake City Utah and he informed us that the tickets must be used before July 21 and stated that the tickets can be used domestically as well as internationally if we wished. We then told Charles that we would be using the tickets in July and he stated that he notated our call.
On May 27 I called Delta reservations again and talked to Boris Zalec to schedule our vacation and he informed us that the tickets were expired on April 22 and that there were no notations put into the system by Charles regarding our rescheduling conversation that we had on March 18.
As you can plainly see we had done our part to avoid losing our flight and money but a Delta representative had made a clerical mistake which cost us our tickets.
I look forward to hearing from you. I hope you can respond within 30 days, so that we are able to resolve this problem in a speedy fashion.
0 comments