I have disputed (on behalf of my elderly mother's) telephone charges of $29.95 for 3 months from October November and now December. I have filed a complaint with AT&T and keep being referred to New Century Telecom who bills AT&T thru a 3rd party called ILD.
AT&T is unwilling to cooperate and assist in recovering and stopping the charges.
I have spoken to New Century Telecom on 11/21/07 and spoke to Inez and was asked for a billing statement to be faxed to 1-866-515-5143 to refund two charges of $29.95. Yet, December I received another charge of $29.95.
I called on 12/26/07 and spoke to Julio Paz and he confirmed the service is cancelled and asked for the statements to be faxed again.
I have not received a resolution to this problem.
I asked to speak to a manager at New Century Telecom and was told no one is available and I could be put on a waiting list for a return call. Julio Paz was unwilling to assist. He stated he was just following policies and procedures.
I am apalled that AT&T does not take this seriously.
AT&T Customer Service 1-800-288
ILD Teleservices Inc 1-800-433-4518
New Century Telecom 1-866-515-5139
and fax # 1-866-515-5143
I will be reporting this problem to the Texas Attorney General and the Public Utilities Commission.
0 comments