I ordered my 8 year old a box full of gifts from Young Explorers in time for Christmas. The company promises 1-2 for processing before shipping. It took 8 days to process and still hasn't arrived at my door (12.26) It has been "in shipping" since 12/18.
They use the slowest known to man shipping method called FedEx Smartpost. It is a critical mass shipping method which means that your package waits somewhere until it is sorted and then packed with enough stuff to come to your area. Go figure in this day and time when things arrive within 24 hours. Go figure a "toy company" chosing this method of shipping at a time when children are waiting! Funny thing, my credit card charge was processed within minutes! Their customer service people do not even understand the shipping and think it is tracked through the USPS when it is actually tracked through Fed Ex. They don't know because they don't care!!!
After 45 minutes on hold one day with no satisfaction from Young Explorers, then 65 minutes on hold the next day with no satisfaction, the company blames the warehouse in Michigan for the mess up, takes no responsibility for the slow shipping method and offers no apology. I have emailed their provided "help" address twice to no avail. The package remains sitting in Atlanta (since 12.22.07 it hasn't moved) iHave yet to hear from the so called toy company.
Try explaining to an 8 year old where her Christmas presents are! I ordered in time for Christmas according to their policy. They offer no shipping credit, no response whatsoever.
I will never order from them again and I will tell everyone I know who has kids or grandkids about it. I was afraid others would experience the same disappointment my daughter has experienced and from the looks of things I have found out, I see that I am right.
Shame on you, Young Explorers. You shouldn't be in business.
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