I placed an order on 11/29/08 for 5 Christmas presents. I verified that standard shipping was 4-8 days, hence there was PLENTY of time to receive these items in spite of the holiday rush. My items were not sent out until 12/06/08 and 12/11/08—8 and 13 days from the date the order was placed. I have used the online tracking service for both shipments and called customer service for help repeatedly.
I was instructed by a Sahalie CSR and a supervisor to call the US Postal Service to check on my order. THE CUSTOMER HAS TO DO THE LEG WORK WHEN I PAID FOR SHIPPING? None the less, I called the USPS and was told that Sahalie pays Fed-Ex to pick up the order and deliver to the post office. Sahalie contracts with the US Postal Service for delivery and uses the SLOWEST (and cheapest) shipping method available!!! The rep. At the Postal Service said they could not do an inquiry on my packages that left the Dallas Sortation Center on 12/14/08 for 30 days.
I called Sahalie for their help and they said they are UNABLE to track shipping and could not report it as lost or stolen for 30 days!!! It is Christmas, I ordered and PAID for these items as GIFTS! What a disappointment. Don't trust this company to hold up its end of the bargain with shipping and delivery, much less customer service!
In all fairness, a CSR did refund my shipping charge of $12.99 on 12/19/08 (21 days after order date) and I did receive the second shipment which contained one item. Four of the five items from the original order are missing and cannot be tracked much less located. My emails to the company go unreturned and messages to supervisors and the corporate office are not returned.
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