On Black Friday I ordered a GPS that was on sale at Walmart.com $40.00 discount from their everyday price. Upon entering my credit card information I was requested to sign up with "Verified by Visa" (a service Walmart subscribes to). I signed up and the item posted to my Verified by Visa account. About 5 days later I received an email from Walmart that my order had been canceled because my credit card was not "Verified by Visa". I contacted the Bank and they told me that the Verified by Visa did go through, that the problem was on Walmarts end, not on my card. I reordered a GPS several days later at their regular price and it also was canceled by Walmart for not being "Verified by Visa", but also showed up on my account as a pending purchase.
On December 5th I ordered a toy for my grandson from Walmart.com using the same credit card and I received a pop up screen for the first time asking for my "Verified by Visa" password. The order went through without any cancellations and I have picked up the item.
I contacted [email protected] probably 15 times. I explained to them, even did a cut and paste from my Verified by Visa account, that they had a technical issue in their IT department and would they please reinstate my order for the GPS.
I received a considerable number of responses from [email protected] but there was no continuity in dealing with the same customer service representative. I received emails telling me how to retrieve my Walmart password instead of addressing the situation of my canceled order or stating that they could not reinstate my order but inviting me to reorder at the regular price.
I requested my email be forwarded to a senior customer service supervisor and to telephone me. It never happened.
Walmart does have an "order acceptance policy", they reserve the right to cancel orders for any and all reasons. Even if it's their problem. Great customer service, huh?
In short, I was gyped out of a Black Friday special because Walmart's Internet Technology department apparently had problems communicating with "Verified by Visa" and the [email protected] could care less in correcting or making things right with a customer.
0 comments