I setup an online payment account with Lowes. I made a payment the very day I received my first statement. It then took 6 weeks for me to receive a 2nd statement. The payment had never been credited to my account and late fees had been charged.
Before acting on the situation, a collections rep called about my bill. I explained the situation. The rep removed the late fees on my account and took my phone payment for my balance in full. Now 4 weeks later I receive a bill for another $6.00.
When I looked into it I discovered that just last week my original online payment was credited to the account and the "removed" late fees are still there, with a little "finance charge" on the balance to boot! Customer service was no help, and when I demanded to speak with a manager I was given a voice mail.
I don't plan on shopping at Lowes ever again.
(P.S.) I just closed on a new house that's going to need lots of repairs, Home Depot here I come!
Todd
Strongsville, Ohio
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