I was new to the moving experience and had no idea what I was in stored for. I had hired All Cities Real Estate Services to move me from Texas to New Mexico and everything was great till the day before my move. I was called by Brandy and was told that they did not know if they could pick me up on the day promised! On my second day of the window I was told that they would pick me up the following day and nothing. I tried to call and my calls were never picked answered nor were my messages. I was left in a mess trying to find another mover to pick me up. After 2 days I could not find a mover that could pick me up and that is when I was finally called and was told that my movers were on their way!!! Of course I said yes come because I had no other choice. What a huge mistake!!! All of my items had been ruined! With branches and leaves and scrapes and dents!!! Seems to me that the truck had been in some kind of accident or they left my stuff outside!!! When I called after it took nearly 2 weeks to receive my items and to top it off my price was nearly double the amount!!! (I was told it would only take a few days, but to find out the truck had went to pick up other peoples belongings) I was told that did not know what happened to my items but the drivers or the contractors who they found to move my items would have to be the ones to reimburse me for my items @. 60 cents per pound!!! I was told that their was insurance up to 150,000 if any of my items were damaged! Now they are only providing me with. 60 cents per pound! After doing some research I found out that All Cities Real Estate, Midwest Relocation, US Moving Online, American Moving of Texas, and US Vanlines ARE ALL THE SAME COMPANY AND ARE NOT A MOVING COMPANY BUT A BROKER!!! After even more research by searching their DOT Numbers I found out they had changed their names from previous being Relocation and Services!!! I was told the owner was Robert Johnson, but to find out the owner is acutally Daniel Bruce who was the previous owner of Relocation and Services. I really wished I would had taken the time to investigate my movers before hiring them and be aware that they are extremely nice and answers phone calls but when your moves goes wrong they completely ignore you!!! I have yet to receive any money for the replacement of my items nor any return phone calls. Before hand I had left messages with Sherry, Brandy and Amanda and Emily! Still all they tell me is that "Robert Johnson" will return my call but still hasnt nor have I gotten a apology!!! These company's are a scam company and are on the black list on www.movingscam.com Do not use these companies they are moving scams!!!
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