Shortly after the one-year contract that we signed was up, we decided to continue with DirecTV, so we had already satisfied the original contract agreement. Later on, we decided that we don't really watch too much TV these days and we were about to move anyway. So we called them up and ordered the service cancelled.
Okay, for those who don't get their customer agreement forms from DirecTV: if you have EVER given DirecTV your bank account number or credit card info, they can ACTUALLY continue to charge and take money out of your account.
That's right, a legal business can take money out of your account even AFTER YOU HAVE CANCELLED your account.
They charged my account $257.01. Phantom charges somehow made their way onto my account AFTER I had cancelled it MONTHS AGO. No pay-per-views, nothing. They didn't cancel my account until 3 months AFTER I ordered it to be cancelled. That means I'm stuck with them taking 3 months' worth of a service that I never got from them.
When I called them to find out why, all they could say was, "Here's the address to write them to dispute the matter with."
When I asked them to remove my bank info so that there would be no more "mischarges", they refused. So now on Monday, I have to go to my bank and notify them of these charges and tell them that I might need to close and reopen another account, just so that I can avoid any more charges.
I am letting everyone know so they can be fully aware of what this company will do.
The address for all billing disputes is:
Directv Inc.
Atten: Billing Dispute
Greenwood Village, CO
80155-6550
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