I became a Primerica Representative in September. I am also an intructor for Anne Arundel Community College and The Community College of Baltimore County. Since we work with Citicorp Trust Bank, I did a smart loan/solution on myself being my on broker since I was license to do loans. I did my application on October 23. On October 24 Will from underwriting called and left a message on my voicemail stating that I needed to call to verify some information because my credit report has a extended identity/fraud blocked on it becuase of past identity issues. I called to verify information. I was approved for my own smart solution. On Friday October 26 me and my upline called Citicorp to accept one of my solutions that was offered to me. We spoke with Jennifer. Jennifer asked me questions about employment and the value on my home. I told her that I had two jobs. She said that only one of them was needed. I was also using court oredered child support as part of income. So I had to fax all of that documentation. She said that I had on my application that my house was worth $160000. I said yes. She said that it was coming up worth $148000. I immediatley scheduled for an appraiser. An appraiser came out on October 30th. Citicorp received the appraisel on November 3rd and my house came back worth more, $168000. Now all I needed was my title company. I called my title company to speed the process up. Citicorp had all the information they needed. A week went by and I have not received a closing date. So me and my upline called and we were told that the processor who was working on it was out, Mike. Mike called me on November 12 and said that they were not able to do the loan. I was hysterical because my thought was that I'm apart of a company that solcits Citicorp in helping our clients get out of debt and pay their house of quicker and they denied me when I was told everything was good. I asked Mike why and he said employment issues. I told Mike that I had another job. He asked me how much did I make a month. I told him. He said he would get back to me. I immediately told my upline. He called. What happen was that the wrong information was taken by Jennifer on the 3 way call. They called my former employer Sheppard Pratt which I resigned in June. When Sheppard Pratt told them that I didn't work there any longer it made it seem like I lied which I didn't (it clearly states on the smart loan application if on current job less than 2 yrs put previous employer and I did that). I told Jennifer I had two jobs and she told me that one was not needed. Jennifer called me again to get the correct information. I told her that I had two part-time jobs, one I been on for 3 yrs. And the other I started in July. Both jobs equal a full-time income. So I was told to fax copies of my contract since I was an instructor from two community colleges. I did that on that night of November 12. Once again I was told that this should be good enough. Once again a week went by and nothing. My upline and I called and found out that Mike the processor was out again. So my RVP was like we can get another processor if Mike is not doing his job. The day after Thanksgiving my upline called and asked me if I could get letter from both my employers stating that I would have continued employment in 2008. I said what's the problem now. I was told thst my contracts ended in December so it looks like I won't be employed after the fact. I said this is a joke. I am an employed Primerica rep and one of my jobs I've been on for 3 yrs. I said fine. I got the letters and faxed them over. It was said by Mike that this was the only thing needed to for the process to go through. This is what I was told by my upline and the solution center. My loan did not go through. I found this out on Tuesday December 4th. The whole time I was getting wrong conflicting information. My upline called Tuesday and they told him that they were still working on my loan. I told him that I was just told earlier that it was denied on Monday December 3rd and no one called. So this was a month and a half of poor communication and lies. As a primerica rep I am very very very hestitant in doing smart loans because this situation has put me in a harship.
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