I bought a Garmin GPS 340C from Circuit City and a day after I realize that this item is actually discountined by Garmin. Then I have called the Circuit City Customer Service Agent, they told me that I can get an upgraded one from any Circuit City without giving a restocking fee. But in the evening I went to the store in Laurel, MD they were very rude and credited 85% of the purcahse price without telling me. Then I told them if there is any restocking fee, I don't want to return the item.
Then the manager bring another new (unopened) Garmin 340C and cut the cover and give to us back. Is that a good customer service? He was very rude in his talk. Istead of doing this drama, why don't they give me the full refund or the new upgraded one. Also Manager told me that they know they are selling the discountined item, but we choose to buy the item from circuit city.
Is there anyway we can legally complaint aganist them because they sold a discountined item?
0 comments