Absolutely awful!!! Move from Arlington, VA to Atlanta, GA
I wish I could attach the letter I wrote to the company for you to see in detail what they did, but in a nutshell: they have hidden fees that they don't mention until they are in transit, customer service is great until after they pick up your belongings and then they disappear, they broke almost every plastic crate that had been used to pack my clothes, broke my end table, damaged two bookcases, dropped a stack of boxes containing crystal and other fragile items, did not reassemble any furniture, asked me to remove all of their moving blankets from my furniture, showed up late, damaged my wall, I had stress fractures in my dining room chairs and they dropped my expensive bicycles off the back of their semi.
They were so late I had to help them unload boxes so that we could get out of the storage unit before we were locked in. I packed all of my own belongings with the exception of 4 large pieces of furniture everything they broke was considered packed by owner (PBO) so there was no restitution. They denied the stress fractures in the chairs claiming there was no way they could have caused it since they were wrapped in a blanket.
They do not charge for blankets, but they will charge for the tape and the shrink wrap that they use regardless of whether or not you provide it. If they do not pack it the way they want to then it is considered PBO and there is no insurance.
My rep's name was Justin - I have left messages via phone and email but the company will not respond to me. Justin did not tell either driver about additional stops and he did not tell them about my motorcycle - all of which caused significant problems and additional fees upon pick up and delivery.
They quoted me $0.36/lb for 4500 lbs - $1620.00 - when all was said and done my fees were $3060.40. They claimed that I had an extra 3,140 lbs. 18 months earlier I had moved and my weight was just over 4000 lbs. I know I did not purchase 3,000 lbs worth of stuff in 18 months!
In addition, they picked up my things on 11/2 and said they would have them to Atlanta on the 7th - I waited and waited and they finally called on the 12th to say they were coming that day at 1pm. I was lucky here considering many other statements I read had people's things delayed for weeks or months!
RUN from this company and DO NOT use them regardless of how good the company rep says they will be! I should have listened to some of the reviews that I read!!!
0 comments