My best friend, Heather, just got cheated by this company. She went there instead of those places in the mall because she thought they would be better. They definately are not.
Heather said that after her visit to Clancy's Optical she realized that they do not have 2500 eyeglass frames to choose from like the phone book ad said.
They made her a pair of eyeglasses and everything was slightly blurred and they gave her a headache. The guy at the store said that she just needed to get used to them and to wear them for about a week. She had a headache every day and when she wore her old glasses&no headache.
Heather is the nicest and sweetest person that you would want to know and they treated her with such disrespect at Clancy's that it made me mad enough to write this report (she would never file a report).
She went back to Clancy's Optical Company and they checked her glasses on a machine and said that they were within the allowable limits of her perscription. They said that every lens is going to be slightly different and that there is differences in the materials that each lens is made of from the manufacturer. Her complaint fell on deaf ears and the manager, Danny Clancy, came out from the back and told her that there are no refunds because plastic frames can't be resold after being fitted and that her perscription was within the allowable limits. He didn't even say he was sorry. He acted so superior to her and like she didn't even know what she was talking about. Heather left and came over to my place and cried&if they knew how hard she worked for the money to buy those glasses&well I guess they really don't care. Please do not go to Clancy's Optical in Knoxville, TN.
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