I had a similar issue with Notus as well. I spent $200 to have them re-write my resume... instead I got a reformatted resume with a few additions... Was it worth it? No! I received just as many interviews from my original resume... I had to ask for them to complete our agreement to get the cover letter. This below is the letter that I sent to Steve R. And to Franklin. I did not get any response from either of them. Franklin even sent me the same canned email when I changed my email address on one of the job boards. It is lame that they would not even contact me to try to correct the problems... Thay are not a quality company.
Spend the extra money and have your resume written else where... Not here where you will get an expensive reformat job!
... Please note I still have not received my receipt for the reformat...
Here is what I emailed to Steve:
Steve,
I should say that I am more specifically disappointed with your performance in regards to keeping your commitments.
1. You were 10 minutes late calling me the first time you were to contact me.
2. When you did call me, you were in a noisy environment (walking down the street, there were times that I could not hear you due to street noise) and then you were in your car. Your phone dropped my call twice during our conversation. All of this could have been avoided had you called me from a land line, in a quiet place and on-time.
3. You missed our second appointment and I had to contact your office via email to alert you/Mary that we were to be on a call with me.
4. When you did call (20 minutes late and after I had to contact your office), again it sounded like you were in your car and would not have been able to complete a webex presentation as we had scheduled to do. I feel that this is disrespectful of my time. I was here at my desk, computer on (as you requested) waiting for your call. Your time must be more important than mine.
5. During that call I talked to you about my resume. You were going to review the documents I had emailed Mary and you were going to follow-up and provide feedback to Lisa and Mary and then get back to me via email. I was expecting some sort of follow-up from you the same day (Monday) or Tuesday at the latest. Today is now Wednesday.
As far as the resume, Mary did a nice job of collecting my information for the re-write. We did spend some time on the phone and I emailed her 5 different documents. Lisa did a nice job of re-writing the resume in regards to making some changes and reformatting.
From our discussion, I actually had expected more from my resume re-write. I felt that I received my resume with a some quality additions and subtractions, I felt that the majority of the content was cut and paste from my original resume. My resume was fine tuned, and Lisa did a nice job. When questioned about the re-write; she told me that the content of my resume was good enough to stay in the resume and did not need to be changed. I can accept that.
Early on, I mentioned to you that I was on the fence of whether to use notus to re-write my resume or to use another national resume writing company. You convinced me that notus would be the better option. I feel that Lisa and Mary have done what was expected of them... However, I feel that the expectations that you created in regards to the re-write and your follow-up have fallen short.
Please note that Lisa and Mary have been addressing these items in a timely manner and that is greatly appreciated. You may request our correspondence from them if you wish.
At this point I will wait for Lisa to send me the cover letter as agreed and I will make the future changes to my resume.
I do not wish to do any further business with your company.
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