Sprint "Where our customers come first!" fail to notify me of of changes to my two year agreement, they recently sold off their long distance home phone service in my area to Embarq. I had the free 50 minutes long distance on my home phone for being a pcs customer this was included in "my signed" two year argeement, they failed to send me notification of this change only Embarq did, and it was no longer free.
I called sprint pcs and was put on hold for a total of 8 hours over the last two months only to be to we can't help you its Embarq's problem. I went to the sprint pcs store where i got the phones only to be told "WE" don't do customer service here, you have to call in. I called sprint pcs again got the same run around and was finally told we can no longer help you, you will have to use the e-care support, which is an even bigger joke. I asked to be contacted by a manager in the first email (which i'm still waiting for a total of 35 days). They some how don't understand their own terms and agreement when it comes to a voided contract. Twenty plus emails and still no contact about the voided agreement the only problem they see is i'm having a problem renewing my contract.
Useless people at sprint e-care dept:
Tell C
Angela S
Vicky D
Major A
Shane M
eddie
the concerned department, never knew it existed!!!
E-Care has received your email and will respond to your request within 48 hours. (should be 48 weeks not hours)
I have since changed providers over this problem and have not sent them another payment, I have also contacted the BBB, which sprint has refused to acknowledge the complaint with them.
I have also sent them a bill for my time and effort to correct this issue, if they don't want to pay it i'll just report it to a collection ageny the same way they do.
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