I hired AIS Dependable Movers after asking them many questions and recording the phone call. Almost everything that they told me was a lie, including their name.
I asked them if they went by any other names. The response was "no". I later found that they did when $795.00 appeared on my credit card place by a company that I never heard of. Later I learned it was another of their names.
They stated in their sales pitch that the company was family owned. Every employee was family. They had a record of zero damage claims (uh huh). The price included taking down and setting up bedding, etc. Everything breakable and your couch cushions would be padded and shrink wrapped.
NONE of the above was true.
They were supposed to arrive at 10 am for a move they said would take 5 to 6 hours to load the truck. They showed up at 7 and night and it took until 6 am the next morning to finish. Needless to say the neighbors in our apartment complex that were trying to sleep were complaining.
B.J. The mover is NOT related to anyone at AIS. He showed up in a Ryder truck that he rented. At least he was honest about that. We knew nothing about him at all. Off went the truck with our furniture and it showed up at the new place five days later.
Where was the truck with all our belongings at for 5 days in the heat, who knows?
There was a charge of $100.00 to put the beds back together in spite of the fact we were told that was included in the price. All the mattresses and box springs had damage. A lamp was destroyed. There are marks and dents on various pieces of furniture.
Three months later nothing is fixed.
Oh, I forgot to mention, we had $50,000.00 of insurance on our belongings, at no cost to us, as the sales person so proudly exclaimed during her sales pitch.
This company is a joke. Who knows who these people are they send to your place, what time they are going to arrive and if you will ever see your furniture again.
Rest assured. If it is damaged it will NOT be repaired.
I have had so much trouble with moving companies I don't care how careful I have been before hiring them. I honestly think that this is by far the most scum riddled profession out there.
DO NOT HIRE AIS / RIVERA! You would be better off getting together a bunch of friends, anything is better than these people.
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