My daughter's hair cost $240 to repair after she scheduled an appointment at this Ulta salon. She did her research, went to the salon ahead of time to ask if they were capable of the cut she wantewd (she had a picture) and the color that she wanted (she had samples). She spoke with the salon manager and interviewed the woman who said she was more than able to do the cut and color. The charge was $160.
Halfway through the processing my daughter objected to the cut and the color. The stylist immediatedely began to badger her to sign a release of liability (not mentioned or done prior to the beginning of the session). My daughter asked her to stop but the stylist kept pressuring my daughter to continue and brought in the store manager. My daughter then called me at work and asked that I come to help her.
I arrived and saw a cut that was in no way what the picture detailed, color that was over-processed, broken hair at the crown of her head, scalp irritation and a hostile stylist and store manager. The stylist offerred to continue but I told her the damage was too great to even consider it. The store manager informed me that since I had no cosmotoly license, I was unqualified to judge the consition of my daughter's hair or the ability of her stylist.
I exited my daughter from the salon, called the color specialist that I use on occasion for special f/x work and made her an appointment. It cost me $240 to re-condition, re-cut, re-color and repair her hair. The stylist I took her to stated that it was the worst processing job she had ever seen. I agreed.
I adresssed these issues to the Ulta salon on numerous calls-only one of which was returned. I was stone-walled by the store manager when I finally contacted her; no attempt at reparations was offerred. The chain headquarters was also non-responsive.
Poor way to do business and I think all visitors to their salons should know that they are endangering their heads (and hair). I will no longer use their products and neither will anyone in the movie or theatre industries that I work for on sets.
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