Im dealing with Bank of America right now concerning this. I disputed the charges because Vonage never transered my number I was paying for 2 phone services my current one and vonage the purpose was to get rid of Qwest and have only one to save money. Vonage credited my account twice but they never responded to when my number would transfer. So in order not to get dinged with the $40.00 dollar cancelation I canceled my automatic withdrawal with BofA. They waved the $30.00 fee for canceling my Vonage withdrawal and then credit the last 2 months.
I then had to send in paperwork to them telling them why I didn't owe the money. I sent that in. About a month later I get a letter from them BofA saying that they were taking the money back out of my account because Vonage fullfilled their obligation even though I sent them the web page showing that as of August 4 my number still had not been transfered. Vonage sent them a detailed billing and their comment was that I used the service alot. I went to the Vonage website and my account was still on there it showed that I used about 11 minutes in Feb but the statment they sent BofA show 424 minutes what a crock I will take your advice and take it to the media if I have to I will fight this to the end.
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