I saw a commercial for SMC while I was in the hospital recovering from surgury, after returning home I phoned SMC and asked questions, they informed me that it would cost me 39.99 for 11 months I asked them why I had to pay this if I would be making them money, they informed me that this was a sign-up fee. I then straight out asked her if there would be any other charges after this 39.99 for 11 months, she replied "no" that this would be the only charge. A few days later I received a call from my assigned coach he had me convinced I would make tons of money and convinced me to sign up for an e-merchants account, I informed him I was skeptical about this because I diden't have much computer experience, he then informed me I would make more money online, and I would have 30 days to cancel it for a full refund. After receiving their kit, I read it from cover to cover only to learn that there would be an additional charge of 41.99 a year. Keep in mind I asked this question outright on my very first call to SMC and was told there would be no additional charges. I then called SMC to inquire and was told that there was a yearly membership fee, I then informed them that this is not what I was told and that I was canceling my membership. I had 30 days.
To make a long story short they charged my credit card 776.00 only to refund me 119.43 and informed me that the web site for e-merchants for the amount of 501.00 was not refundable, this also is not what I was told.informing them of this I requested to listen to the recorded conversations with their reps. And informed that this would prove that their reps. Lied to me after being asked outright. I still have yet to hear those recorded conversations and keep being told that I need to call this # or that # or that I have to speak to this person or that person but nothing is ever accomplished. I was informed that they would send me approx. 800.00 in merchandise, but they would not refund my money. So, I now have merchandise I have no use for and a 657.00 credit card bill. I have had more then enough of these dishonest, deceitful, currupt companies and corperations. They need to be shut down never to business again. I also want to mention that I mailed, e-mailed, and or faxed everything SMC requested and have copies of all corespondent, s to and from SMC.
They also cost me an additional 62.60 in postal fees by informing me I had to send the kit back upon returning from the post office I phoned SMC to Inform them the kit was sent, they informed me I needed something in the kit before sending it back, I had to call then return to the post office to retrieve the package take out what I needed only to return to the post office to return the kit for an additional 31.30. SMC refused to reimburse me postage even though it was their error.
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